Bot gaps

From your call transcripts

Bot gaps

Questions customers asked that the bot could not answer, and lines it did not understand. Write the answer once, send it to the bot, and it answers next time.

    Teaching the bot

    Sarvam does not let other apps edit an agent, so the last step is in Sarvam.

    1. Write an answer on each question above and save it.
    2. Press Download file. In Sarvam, open Knowledge base, add the file to your agent's knowledge base, and attach it in the agent's settings. Or press Copy answers and paste them into the agent's instructions.
    3. Commit the agent as a new version in Sarvam.
    4. Put that version number in Settings → Voice. The next call uses it.
    5. Come back here: a question asked again after you answered it means the bot has not picked it up.